📧 Contact Blue Ember

We're here to help you launch amazing products. Get in touch with our team.

🚀 How Can We Help?

💬

General Support

Questions about features, billing, or your account? Our support team is here to help.

  • Response time: 24-48 hours
  • Available: Monday-Friday, 9AM-6PM EST
  • Best for: General inquiries, feature questions
🚀

Technical Help

Need technical assistance or have a bug report? Our engineering team is ready to help.

  • Response time: 4-24 hours
  • Available: 24/7 for critical issues
  • Best for: Bugs, API issues, technical questions
🤝

Sales & Partnerships

Interested in Enterprise plans or partnership opportunities? Let's talk about your needs.

  • Response time: 2-4 hours
  • Available: Monday-Friday, 9AM-6PM EST
  • Best for: Enterprise pricing, partnerships
🔒

Security & Privacy

Security concerns, privacy questions, or compliance inquiries? Our security team responds promptly.

  • Response time: 2-6 hours
  • Available: 24/7 for security issues
  • Best for: Security incidents, privacy questions

📝 Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

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Select "Critical" only for service emergencies

📝 Tips for a great message:

  • Be specific about your question or issue
  • Include relevant details like error messages or steps to reproduce
  • Let us know your timezone for timely responses
  • For technical issues, mention your browser/OS if relevant
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📧 We typically respond within 24 hours. For urgent matters, mark as high priority.

🔒 Your information is secure and will never be shared with third parties.

⚡ Quick Contact Options

📧

Email Us

General: hello@blueember.io

Support: support@blueember.io

Security: security@blueember.io

Sales: sales@blueember.io

💬

Live Chat

Available for Pro and Enterprise customers

Monday-Friday: 9AM-6PM EST

Average response time: 2 minutes

📱

Schedule a Call

30-minute demo or support call

Available Monday-Friday

Choose a time that works for you

🐦

Social Media

Twitter: @blueember

LinkedIn: Blue Ember

GitHub: blueember

Follow for updates and tips

🌍 Our Offices

🇺🇸 Headquarters

San Francisco, CA

123 Market Street

Suite 1000

San Francisco, CA 94105

Phone: +1 (415) 555-0123

Office Hours:

Monday-Friday: 9AM-6PM PST

Weekend: Closed

🇪🇺 European Office

London, UK

10 Downing Street

Floor 5

London SW1A 2AA

Phone: +44 20 7123 4567

Office Hours:

Monday-Friday: 9AM-6PM GMT

Weekend: Closed

🇦🇺 Asia Pacific

Singapore

1 Raffles Place

Tower 1, Level 15

Singapore 048616

Phone: +65 6234 5678

Office Hours:

Monday-Friday: 9AM-6PM SGT

Weekend: Closed

❓ Frequently Asked Questions

How quickly will I receive a response?

Response times vary by priority and inquiry type. General questions typically receive responses within 24-48 hours. Technical issues and security concerns are prioritized with responses within 2-6 hours. Enterprise customers receive priority support with 4-hour response times.

Do you offer phone support?

Phone support is available for Enterprise customers and for critical security issues. All other inquiries are handled through email, live chat, or scheduled calls to ensure we can provide detailed, documented responses.

What information should I include in a bug report?

For bug reports, please include: steps to reproduce the issue, expected vs actual behavior, browser/OS information, any error messages, and screenshots if possible. The more detail you provide, the faster we can resolve the issue.

Can I request a feature?

Absolutely! We love hearing feature requests from our users. Submit your idea through the contact form or our feedback portal. Popular requests are prioritized in our development roadmap.

How do I report a security vulnerability?

For security vulnerabilities, email us at security@blueember.io immediately. Please include detailed information about the vulnerability and steps to reproduce. We offer bug bounty rewards for valid security reports.

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