🎯 Terms at a Glance
You Own Your Data
Your content remains yours. We just provide the tools.
Transparent Pricing
No hidden fees. Clear pricing with 30-day money-back guarantee.
No Lock-in
Export your data anytime. Cancel without penalties.
Fair Use
Reasonable limits that don't impact legitimate users.
🤝 Agreement to Terms
By using Blue Ember, you agree to these terms. If you don't agree, please don't use our service.
When These Terms Apply:
- Creating an account or using our service
- Accessing or viewing our website
- Purchasing any paid features
- Using our API or integrations
Your Responsibilities:
- Provide accurate information when registering
- Maintain the security of your account
- Comply with applicable laws and regulations
- Respect the rights of other users
🚀 Our Services
📋 Project Management
Tools for planning, tracking, and managing your product launches including:
- Advanced checklist system with priority tracking
- Progress monitoring and analytics
- Team collaboration features
- Timeline and milestone management
🤖 Automation Tools
Automated workflows and integrations including:
- Launch automation sequences
- Third-party service integrations
- Custom workflow creation
- Performance monitoring and alerts
📊 Analytics & Insights
Data-driven insights for your launches including:
- Performance metrics and KPIs
- Conversion tracking
- User engagement analytics
- Custom reporting dashboards
👤 User Accounts
🔐 Account Security
You are responsible for maintaining the confidentiality of your account credentials.
- Use strong, unique passwords
- Enable two-factor authentication when available
- Notify us immediately of unauthorized access
- Don't share your login credentials with others
📝 Account Information
You must provide accurate and complete information when creating your account.
- Keep your email address up to date
- Provide truthful information about your identity
- Don't create multiple accounts for circumventing limits
- Update information if it changes
🚫 Account Suspension
We reserve the right to suspend or terminate accounts that violate these terms.
- Violations of our Acceptable Use Policy
- Non-payment for services
- Suspicious or fraudulent activity
- Legal compliance requirements
💳 Payment Terms
| Plan | Billing Cycle | Refund Policy | Cancellation |
|---|---|---|---|
| Free Plan | N/A | N/A | Anytime |
| Starter | Monthly/Annual | 30-day money-back | Anytime, pro-rated refund |
| Professional | Monthly/Annual | 30-day money-back | Anytime, pro-rated refund |
| Enterprise | Annual | Custom terms | Per contract |
💳 Payment Methods
We accept various payment methods through our secure payment processor:
- Credit/Debit cards (Visa, Mastercard, American Express)
- PayPal and other digital wallets
- Bank transfers for Enterprise plans
- Cryptocurrency (Bitcoin, Ethereum) for select plans
🔄 Auto-Renewal
Paid subscriptions automatically renew unless cancelled:
- Monthly plans renew on the same date each month
- Annual plans renew on the anniversary date
- You'll receive email reminders before renewal
- Cancel anytime before the renewal date
💰 Price Changes
We may change prices, but existing customers are protected:
- 30-day notice for price increases
- Existing prices locked for your current term
- Option to cancel at current price
- Grandfathered pricing for loyal customers
✅ Acceptable Use Policy
✅ What You CAN Do
- Use the service for legitimate business purposes
- Create and manage your product launches
- Collaborate with team members and clients
- Export your data at any time
- Provide feedback and suggestions
- Use our API for legitimate integrations
🚫 What You CANNOT Do
- Use the service for illegal activities
- Spam, harass, or abuse other users
- Attempt to compromise our security
- Reverse engineer our code or systems
- Exceed reasonable usage limits
- Share your account credentials
- Use automated bots without permission
⚖️ Consequences of Violations
We take violations seriously and may take the following actions:
Warning
First violation typically results in a warning and education
Temporary Suspension
Repeated violations may result in temporary account suspension
Permanent Termination
Severe or repeated violations result in permanent account termination
🧠 Intellectual Property
🔒 Your Content
You retain all rights to your content. Our terms include:
- Ownership: You own 100% of your project data, content, and creations
- Licensing: You grant us a limited license to provide the service
- Control: You can export, modify, or delete your content anytime
- Privacy: We don't access, analyze, or use your content for other purposes
🛠️ Our Technology
We own and protect our intellectual property:
- Software: Our platform, code, and algorithms are proprietary
- Brand: Blue Ember name, logos, and trademarks are protected
- Content: Our documentation, tutorials, and marketing materials
- Innovation: Patents and trade secrets related to our technology
🤝 Third-Party Content
Some services integrate third-party content:
- Integrations: Third-party APIs and services have their own terms
- Open Source: We use and contribute to open source software
- Partners: Partner content is subject to partner agreements
- User Contributions: Community content may be shared under specific licenses
🔒 Privacy and Data Protection
Our privacy practices are detailed in our Privacy Policy, but key points include:
🔐 Data Security
We protect your data with enterprise-grade security including encryption, regular audits, and compliance with international standards.
👤 User Control
You have full control over your data with rights to access, correct, export, and delete your information.
🌍 International Compliance
We comply with GDPR, CCPA, and other international privacy regulations to protect users worldwide.
🚫 No Data Selling
We never sell your personal data or content to third parties. Your privacy is not for sale.
⚡ Service Availability
📊 Service Level Agreement (SLA)
| Plan | Uptime Guarantee | Support Response | Credit for Downtime |
|---|---|---|---|
| Free | 99.5% | Community | N/A |
| Starter | 99.8% | 48 hours | 10% credit |
| Professional | 99.9% | 24 hours | 25% credit |
| Enterprise | 99.95% | 4 hours | 50% credit |
🔧 Scheduled Maintenance
We perform regular maintenance to ensure optimal performance:
- Planned Maintenance: Sundays 2-4 AM UTC (advance notice provided)
- Emergency Maintenance: As needed for critical issues
- Notification: Email and in-app notifications for all maintenance
- Impact: Most maintenance has minimal or no impact on service
⚠️ Service Disclaimers
While we strive for perfect service, please understand:
- Service may be temporarily unavailable for maintenance or technical issues
- We are not liable for business losses due to service interruptions
- You should maintain backups of important data
- Third-party services may have their own availability issues
⚖️ Limitation of Liability
🛡️ Our Liability
Our total liability is limited as follows:
- Direct Damages: Limited to the amount you paid us in the last 12 months
- Indirect Damages: We are not liable for lost profits, revenue, or business opportunities
- Data Loss: We are not liable for data loss beyond what's covered in our SLA
- Third-Party Issues: Not liable for third-party service failures
✅ What We're Responsible For
We take responsibility for:
- Providing the service as described
- Maintaining security and privacy standards
- Responding to support requests within SLA timeframes
- Honoring our uptime guarantees
- Protecting your data as outlined in our privacy policy
🚫 What We're Not Responsible For
We are not responsible for:
- Your business decisions or outcomes
- Third-party service integrations
- Your content or how you use it
- Internet connectivity or device issues
- Force majeure events (natural disasters, wars, etc.)
🚪 Termination
👤 Termination by You
You can terminate your account at any time:
- Delete your account through dashboard settings
- Export your data before deletion
- No cancellation fees or penalties
- Pro-rated refund for unused time on paid plans
- Immediate effect upon confirmation
🏢 Termination by Us
We may terminate accounts for specific reasons:
- Violation of terms or acceptable use policy
- Non-payment for services
- Fraudulent or illegal activities
- Extended inactivity (2+ years)
- Legal or regulatory requirements
📋 Effects of Termination
When an account is terminated:
🗑️ Data Deletion
Your data will be permanently deleted within 30 days unless you export it first.
💳 Billing Stops
All recurring charges stop immediately. No further charges will be made.
🔐 Access Lost
You'll lose access to all features, data, and services immediately.
📧 Confirmation
You'll receive a confirmation email with details about the termination.
⚖️ Dispute Resolution
🤝 Good Faith Resolution
We believe in resolving disputes fairly and efficiently. Our process includes:
Direct Contact
First, contact our support team at support@blueember.io
We'll respond within 48 hours and work to resolve the issue.
Escalation
If not resolved, escalate to our management team.
We'll review your case within 5 business days.
Mediation
For complex disputes, we'll agree to neutral third-party mediation.
Costs are split equally unless otherwise agreed.
Arbitration
Final step is binding arbitration under commercial arbitration rules.
More cost-effective than traditional litigation.
🌍 Governing Law
These terms are governed by:
- Jurisdiction: Laws of [Your State/Country]
- Language: English version controls in case of conflicts
- Modifications: Changes apply to continued use after effective date
- Severability: If one part is invalid, the rest remains in effect
📞 Questions About These Terms?
We're here to help clarify any questions or concerns.
Our Commitment: These terms are designed to be fair, transparent, and protective of your rights. We believe good business starts with clear, honest agreements.